Installed on the technician's computer to accept incoming connections.
: The customer simply enters the technician's IP address or ID and clicks "Connect". Steps for Remote Servicing
USB Redirector has evolved significantly over the years. Version 197 builds upon a foundation of continuous improvement that has included: Installed on the technician's computer to accept incoming
A beta test group of 47 technicians reported the following after 30 days of using v197:
: Some modified versions of 1.9.7 include "Auto Enter IP" and "Click Connect" features to further simplify the process for customers. Version 197 builds upon a foundation of continuous
of the Customer Module introduces under-the-hood improvements that directly affect connection reliability and peripheral support.
The you are trying to redirect (a phone, an authorization dongle, a printer?) USB Redirector Technician Edition requires a license for
While the official developer, IncentivesPro , has transitioned to version 2.x, version 1.9.7 remains a cornerstone for technicians due to its specific compatibility with older workflows and its lightweight nature.
USB Redirector Technician Edition requires a license for the technician‘s computer only. The Customer Module remains completely free and can be freely distributed to any number of customers without licensing fees. This makes the solution highly scalable—you can service hundreds of customers with a single technician license.
What is the USB Redirector Technician Edition Customer Module?