Once verified, the operating system will prompt you to set up a new password immediately. 3. Physical Hardware Master Reset

They will use a to provide a one-day master code based on your system's date. This code allows you to bypass the login once so you can navigate to the "Account" settings and update your credentials. 5. Reset via Browser (Web UI)

: If there is no external button, you may need to open the case (ensure power is disconnected first). Look for two metal pins on the motherboard labeled G1 or Reset . Use tweezers to connect (short) these pins, then power the unit on and wait about 60 seconds before releasing.

Below is a step‑by‑step guide to resetting the password on a Hi Sharp DVR without losing your recorded footage (where possible).

If physical methods aren't available, use software tools to generate a temporary recovery key: Hi Sharp IP Finder : Download the Hi Sharp IP Finder software

The system, a Hi Sharp DVR, had been installed months ago, and John had been the one to set up the password. But after a recent personnel change, the password hadn't been updated, and now he was the only one who knew it.

Email the photo along with your region, model number, and serial number to sales@hisharp.com.tw

Once verified, technical support will email you a temporary master key or unlock code. Enter this precise code back into your DVR screen.

: On the login screen, click on "Forgot Password" and then select "Retrieve Password" .